Frequently Asked Questions

Wash with hot, soapy water and rinse thoroughly. For best results, use a straw brush to clean the reusable straw.
The Sip Cup is suitable for cold drinks only. It is not insulated and isn’t designed for hot liquids.
Yes, the screw-on lid is designed to be leakproof – just make sure it’s closed securely before you start sipping.

The reviews you see here are collected from verified customers via third-party platforms including Loox and Amazon. They reflect the genuine experiences and personal opinions of individual users and are not influenced, moderated, or edited by Free Soul. Reviews are pulled directly from these platforms and appear automatically without manual selection or filtering. While we love hearing how our products support your lifestyle, any health or product-related claims mentioned in reviews are not endorsed by Free Soul and should not be considered medical advice.

*This Black Friday offer is valid until 11:59pm on Monday 1st December 2025. Customers will receive 25% off their first subscription order, with 20% off all subsequent deliveries thereafter. Free delivery applies to first subscription purchases made during the promotional period, and is always available on orders over £35. A free mystery gift will be automatically added to the cart with any subscription purchase, limited to one mystery gift per order. If your order includes a bundle that already contains a free gift, you will receive both the bundle’s free gift(s) and the Black Friday mystery gift. Offer valid while stocks last. This promotion can be used in conjunction with other active offers and promotions.